HEARTBEATÔ Real-Time Monitoring Solution

HEARTBEATÔ provides call center supervisors and managers with real-time statistics and status information for agents and agent groups. With its user friendly interface, users can customize the real-time reports.

This product can also be used as wallboard application.

System Requirements:

Windows Server 2003 Server (SP2) for Services
Supports MS SQL Server 2005
Windows XP and Windows Vista support for the client.
Avaya IP Office 4.*Ô

Facilities:

Web-based and easy to use interface
Detailed configuration menu for customization
Customizeable Reports
Real-time monitoring of agents and agent groups
Database connection (optional)

CALL CENTER REPORTERÔ Historical Reporting Solution

CALL CENTER REPORTER (CCR) Ô provides variety of historical reports. Users can customize the existing reports, or create new ones.

System Requirements:

Windows Server 2003 Server (SP2) for Services
Supports MS SQL Server 2005
Windows XP and Windows Vista support for the client.
Avaya IP Office 4.*Ô

Facilities:

Easy to use interface
Detailed configuration menu for customization
Customizeable Reports

TeleMarketing ManagerÔ Outbound Contact Solution

TeleMarketing Manager is a simple outbound campaign manager that meets the needs of smaller companies. As a cost effective solution, TeleMarketing Manager is capable of managing multiple outbound campaigns.

System Requirements:

Windows Server 2003 Server (SP2) for Services
Supports MS SQL Server 2000/2005 and Oracle 8i/9/10*
Avaya IP OfficeÔ, or Enterprise Communications ManagerÔ

Facilities:

Supports multiple campaigns
User-friendly interface
Supports re-scheduling
Call Management
Works in progressive call mode (will support predictive mode)

P.S. Development on progress.

ORCAÔ Digital Recording Solution

SIP Recorder is a AvayaÔ-integrated solution that monitors the activity of agens and records voice interactions between agents and customers. Plus to voice recording, SIP Recorder also archieves call and customer related information. With its easy-to-use web interface, users can easily search and play the related records.

System Requirements:

Windows Server 2003 Server (SP2) for Services
Supports MS SQL Server 2000/2005 and Oracle 8i/9/10*
Avaya IP OfficeÔ or ECMÔ

Facilities:

Supports codecs G.711, G.723, and GSM
User-friendly interface with which user can query records in terms of ANI, agent name, date interval, and etc.
Integrated player
Archiever Module
Supports H.323 and SIP

P.S. Development on progress.